About Us

How Metro earned 'Top Brass' status

We polish our software daily

"State-of-the-art software": the term has a lovely sheen. It says shiny, new, perfect. But everyone knows that software can quickly lose its luster as reporting requirements change and technology advances. Fortunately, the 400+ agencies using Metro's Visual Alert® never have to worry about their software becoming outdated or obsolete. They benefit from Metro's commitment to compatibility with industry-standard technology and the company's industry-leading update policy. Keeping the entire Visual Alert® software system polished to perfection is a top priority at Metro. As required procedures and forms change, our experts adjust the system as needed. As new technologies emerge, our experts look for ways to further enhance the system's power and ease of use. They're using keystrokes, not chamois cloths, but the elbow grease involved keeps Metro's software forever "state-of-the-art."

We shine in customer service

Metro's powerful, easy-to-use software has made many friends for the company in the law enforcement community. But those friends become true fans because of Metro's service and support. The company proudly touts its fully trained and experienced personnel. Customers call them "nice people who really know their stuff." Support begins with comprehensive training, offered in Metro's classrooms or at the agency's location. User guides are provided in print and online. Frequent Metro-supported user group meetings and two annual user conferences provide regular opportunities for face-to-face interaction. In between, users may participate in an online discussion group. Metro's ever-ready technical assistants can be reached by calling a Hotline or through an online help forum. Questions are expected and problems arise. Metro exceeds customer expectations by resolving 95% of all issues on the first call.

We created the perfect alloy

Metro's Visual Alert® software combines the power that law enforcement agencies need with the ease of use every agency wants. That's why more than 400 agencies have chosen Metro to provide them with a total public safety software solution integrating Records Management, Computer-Aided Dispatch, Resource Management and Information Sharing. Visual Alert® harnesses the computing power of Microsoft® programming languages and databases, and displays all data in the familiar user interface of Microsoft Windows®. Agency leaders determine each user's access to data and functions. Authorized users can tap the power of Visual Alert® anytime from any desktop, notebook, wireless or mobile device on the network and instantly call up all relevant information. Any new information they enter automatically updates all related records. It's that easy. That's the real power of Visual Alert®.