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Metro Technology Services provides a full complement of support services, including hotline support, training, updates and interfaces and programming services. In addition, frequent user group meetings, two annual user conferences and on-going customer outreach programs enable Metro to understand and respond to customer needs.
Technical Services
Metro Technology's Helpdesk provides expert technical services in support of all Visual Alert® police software products. Our Helpdesk is staffed by fully trained and experienced professionals. Due to their thorough knowledge of our software and the computer systems our customers are using, 95% of all issues are resolved on the first call. All Helpdesk calls are logged in Metro's customer support information system. This unique system automatically recognizes any frequently asked question and prompts an email to the caller with an immediate answer to the FAQ. In addition, Metro maintains a Customer Area on its web site for quick access to self-help information.
Helpdesk support is available from 9 a.m. to 5 p.m. EST. 24/7 services are also available.
Training
Metro Technology Services provides comprehensive training for all of its law enforcement software products. Training can be delivered in three ways: on-site at the customer's location; at Metro's state-of-the-art Visual Alert Training Center in Wayne, PA; and online via webinar. Both standard and custom-designed courses are available. Training is offered anytime: weekdays, weekends and evenings.
Updates
Metro Technology regularly updates its software to stay current with legal, statutory and regulatory changes; customer operational needs; and technology and computer platforms. There is no need to repurchase your software license if you change your computer platform. Platform changes are included with your updates. Please contact Metro Technology for details.
Interfaces and Programming Services
Metro Technology provides custom services to develop interfaces between Visual Alert products and third-party applications. Several standard interfaces have been developed for popular dispatch, message switch and other software products.
Special GIS Services
Metro Technology provides special services in support of its Visual Alert GIS products. These services include the creation of custom base maps and any special mapping features your agency may require.
Special IT Services
Metro Technology has the expertise to provide IT consulting services in support of your network, wireless and remote access needs. These services facilitate the integration of your Visual Alert software into your IT environment.
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