Visual Alert Computer Aided Dispatch
Visual Alert empowers dispatchers with
rapid response and mission-critical information
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Dispatch and monitor calls with maximum efficiency
Visual Alert® puts dispatchers in complete control of a fast and reliable Computer-Aided Dispatch System designed to support them in guiding the most appropriate response to any call. The system automatically displays the current status of all calls and units. As new calls come in, Visual Alert® quickly identifies the nature of the call, and displays the name and address of the caller, the location, date and time of the call, as well as any comments.
Calls are instantly prioritized based on the nature of the call. To speed the response, the system prompts the dispatcher with the patrol unit currently assigned to the call location. To allow for dispatcher discretion, the system enables them to override the prompt and select a different patrol unit. Whenever the recommended or selected patrol unit is available, the system gives dispatchers the ability to queue calls for another specific patrol unit.
For maximum scalability in marshalling resources for a major response, Visual Alert® enables dispatchers to send multiple units to the same call. Officers also can be assigned on-the-fly to patrol units not currently assigned for patrol. For maximum flexibility in handling less urgent calls, Visual Alert® allows dispatchers to schedule a unit to respond to a call at a later time, or leave a call without closing it and return to it later.
Quick and efficient dispatch is critical to the public safety mission. Hundreds of public safety agencies rely on the Visual Alert® Computer-Aided Dispatch System to assist them in fulfilling that mission.
Fully loaded dispatch system has hundreds of features
Here are a few highlights from the feature list:
- Record calls and view previous CAD entries
- Ongoing display of status for all units on duty
- Color code descriptions for the Call and Unit status screens
- View all previous CAD entries and incidents
- List statuses of local hospitals, alarms, utilities, etc.
- Shows all open incident calls
- Shows all units that are available for dispatch
- View, modify and add alerts
- Displays map with unit and incident call (GPS available)
- Update unit status and personnel assignments
- Recall 911 Calls
- Broadcast messaging
- Support for special Fire and EMS interfaces
- Easy to record and update all dispatch information
- Easy updating during shift changes
- Many shortcuts and function keys
- Supports state and NCIC interfacing
Visual Alert® supports a variety of mobile clients and custom interfacing is available.
In addition to the many included features, Metro Technology provides special services to adapt your CAD system to meet your special needs.
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Features & Benefits
of the Visual Alert
Computer-Aided
Dispatch System
CAD Fully Integrates with Records Management
Visual Alert® Computer-Aided Dispatch data fully integrates with the Visual Alert® Records Management System.
Full In-Car Capability
The Visual Alert® Computer-Aided Dispatch System provides full in-car capability and integrates with the Visual Alert® Records Management System to provide mobile units with all available historical and related data.
Full-featured Solution
Visual Alert® is a full-featured Computer- Aided Dispatch System supporting dispatch of Police, Fire, EMS, and Towing units. The system closely monitors each call until it is closed, even alerting the dispatcher to contact officers if there has been no communication for a period of time.
Easiest System to Use
Visual Alert® simplifies the operations of any dispatch center with its user-friendly graphical interface and familiar mouse-and-keyboard user controls. The system also supports single-touch hot keys and touch-screens.
Status Always Current
The dispatcher's screen always displays the current status of calls and units, recording the times the units were dispatched, time of arrival at the scene, and when they were cleared from the scene. Dispatchers can look up data in Visual Alert® without ever leaving the dispatch screen.
Maps and Validates Locations
Visual Alert® interfaces with GIS and digital maps to plot call locations and can validate locations by checking a landmark and/or street address against a master location database.
Three Call Recording Options
Visual Alert® allows dispatchers to record any call, including an officer-initiated traffic stop, using Data-field entry, the Call Dispatch wizard or Narrative Text-only entry.
Simple Shift Change Setup
With Visual Alert®, shift changes are set up easily using drag-and-drop assignment of officers to patrol units and assignment of patrol units to patrol zones.
Create Reports from Records
With Visual Alert®, incident reports can be created directly from dispatch records as calls are closed or at the end of the shift.
Adheres to Industry Standards
The Visual Alert® system is built with 100% Microsoft® development tools and industry standard Microsoft® SQL databases. The product operates in any industry standard network and with all industry standard interfaces. Applications are implemented in Microsoft® Windows environments.
Certified Information Technology
Visual Alert® is developed, upgraded and maintained by industry-leading IT experts who are Microsoft Certified Professionals (MCP), Microsoft Certified System Engineers ((MCSE), and members of the Microsoft Developers Network (MSDN).
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