MetroAlert’s law enforcement software system combines the power all agencies need with the ease of use every agency wants. The company, formerly known as Metro Technology Services, began pioneering in the field of law enforcement software back in 1983. Today MetroAlert continues to lead the industry with a fully integrated system that combines Records Management, Computer Aided Dispatch, Resource Management, Information Sharing and Geographic Systems. MetroAlert leverages the computing power of Microsoft programming languages and databases, and presents data to users in the familiar Microsoft user interface.
MetroAlert has achieved a new level of secure software integration. Its Records Management System (RMS), Visual Alert 2, and its network server, ALERT Server, both enable departments to access all licensed and authorized information sharing networks at the federal and state level, in addition to any regional, county or municipal network in which the department participates.
Authorized users can tap the power of MetroAlert’s law enforcement software system from any desktop, notebook, wireless or mobile device on the agency’s network. Logging in at any time, from anywhere, they can instantly call up all relevant information. Any new information they enter automatically updates all related records.
MetroAlert’s comprehensive solutions stand out among competing police software products because they are always current with state reporting requirements in Pennsylvania and New Jersey. Whenever there is a change in state reporting requirements, MetroAlert issues an update to brings its software into full compliance.
As technology advances, MetroAlert customers never have to worry about their software becoming outdated or obsolete. They trust that MetroAlert’s software is updated regularly and always compatible with industry-standard technology. Any update to the Microsoft operating system will trigger the needed adjustments in MetroAlert’s law enforcement software system.
Providing software that is both powerful and easy to use has earned MetroAlert many friends in the law enforcement community. MetroAlert’s service and support turn those friends into true fans. The company proudly touts its fully trained and experienced personnel. Customers call them “nice people who really know their stuff.” Support begins with comprehensive training, offered in MetroAlert’s state-of-the-art classroom, at the agency’s location, or via webinar. User guides are provided in print and online. MetroAlert’s ever-ready service and support team can be reached by phone or email. Questions are expected and problems arise. MetroAlert exceeds customer expectations by resolving 95% of all issues on the first call.