Services

Metro Technology provides a full complement of support services, including hotline support, training, updates and interfaces and programming services. In addition, frequent user group meetings, two annual user conferences and on-going customer outreach programs enable Metro Technology to understand and respond to customer needs.

Technical Services

Metro Technology's Helpdesk provides expert technical services in support of all Visual Alert® software products. Our Helpdesk is staffed by fully trained and experienced professionals. Due to their thorough knowledge of our software and the computer systems our customers are using, 95% of all issues are resolved on the first call. All Helpdesk calls are logged in Metro Technology's customer support information system. This unique system automatically recognizes any frequently asked question and prompts an email to the caller with an immediate answer to the FAQ. In addition, Metro Technology maintains a Customer Area on its web site for quick access to self-help information.

Helpdesk support is available from 9 a.m. to 5 p.m. EST. 24/7 services are also available.

Training

Metro Technology provides comprehensive training for all of its software products, both on-site at a customer's location and in Metro Technology's classroom centers. Both standard and custom-designed courses are available. Training is offered anytime: weekdays, weekends and evenings.

Updates

Metro Technology regularly updates its software to stay current with legal, statutory and regulatory changes; customer operational needs; and technology and computer platforms. There is no need to repurchase your software license if you change your computer platform. Platform changes are included with your updates. Please contact Metro Technology for details.

Interfaces and Programming Services

Metro Technology provides custom services to develop interfaces between Visual Alert products and third-party applications. Several standard interfaces have been developed for popular dispatch, message switch and other software products.

Special GIS Services

Metro Technology provides special services in support of its Visual Alert GIS products. These services include the creation of custom base maps and any special mapping features your agency may require.

Special IT Services

Metro Technology has the expertise to provide IT consulting services in support of your network, wireless and remote access needs. These services facilitate the integration of your Visual Alert software into your IT environment.