MetroAlert provides customers with comprehensive support services, including technical support, several training options, software updates and custom programming services. In addition, ongoing customer outreach programs enable Metro to understand and respond to customer needs.
Members of MetroAlert’s Technical Support Team are Microsoft Certified Professionals (MCP), Microsoft Certified System Engineers (MCSE) and members of the Microsoft Developers Network (MSDN). Their technical expertise and thorough knowledge of our police software products ensure that 95% of all issues are resolved on the first call.
All support calls are documented in MetroAlert’s customer resource management system. In addition, we maintain a Customer Area on our website for quick access to self-help information.
Helpdesk support is available from 8:30 a.m. to 5 p.m., EST. 24/7 services are also available.
MetroAlert provides comprehensive training for all of our police software products. Both standard and custom-designed courses are available. Training can be delivered in three ways:
Coming soon: A self-service training option via training videos in the Customer Area of the MetroAlert website.
MetroAlert regularly updates its police software to stay current with legal, statutory and regulatory changes; customer operational needs; and technology and computer platforms. There is no need to repurchase your software license if you change your computer platform. Platform changes are included with your updates. Please contact us for details.
MetroAlert offers custom programming to develop interfaces between our police software and third-party applications. Interfaces are available for the submittal of AOPC Citations and Criminal Complaints, Duncan Solutions, popular computer aided dispatch systems and other software products.
MetroAlert provides Custom Programming services in support of our Geographic Information System (GIS). Services include the creation of any custom base maps and custom mapping features your agency may require.
MetroAlert has the expertise to provide IT consulting services in support of your network infrastructure, wireless and remote access needs. These services facilitate the integration of your MetroAlert software products and your IT environment.
Even if extreme weather has caused a power outage, customers can still contact MetroAlert. Our email and voice message systems will operate without electrical power. Email firstname.lastname@example.org describing your needs or call 610-296-7450 or toll free 800-658-5716 and leave a detailed voicemail.