Technical support, training, software updates and custom
programming services ensure complete customer satisfaction

MetroAlert provides customers with comprehensive support services, including technical support, several training options, software updates and custom programming services. In addition, ongoing customer outreach programs enable Metro to understand and respond to customer needs.

Technical Support

Members of MetroAlert’s Technical Support Team are Microsoft Certified Professionals (MCP), Microsoft Certified System Engineers (MCSE) and members of the Microsoft Developers Network (MSDN). Their technical expertise and thorough knowledge of our police software products ensure that 95% of all issues are resolved on the first call.

All support calls are documented in MetroAlert’s customer resource management system. In addition, we maintain a Customer Area on our website for quick access to self-help information.

Helpdesk support is available from 8:30 a.m. to 5 p.m., EST. 24/7 services are also available.

Training Options

MetroAlert provides comprehensive training for all of our police software products. Both standard and custom-designed courses are available. Training can be delivered in three ways:

  • On-site at the customer’s location
  • At MetroAlert’s state-of-the-art training center in Wayne, Pa.
  • Via webinar

Coming soon: A self-service training option via training videos in the Customer Area of the MetroAlert website.

Software Updates

MetroAlert regularly updates its police software to stay current with legal, statutory and regulatory changes; customer operational needs; and technology and computer platforms. There is no need to repurchase your software license if you change your computer platform. Platform changes are included with your updates. Please contact us for details.

Custom Programming

Interface with third-party applications

MetroAlert offers custom programming to develop interfaces between our police software and third-party applications. Interfaces are available for the submittal of AOPC Citations and Criminal Complaints, Duncan Solutions, popular computer aided dispatch systems and other software products.

Custom maps and GIS mapping features

MetroAlert provides Custom Programming services in support of our Geographic Information System (GIS). Services include the creation of any custom base maps and custom mapping features your agency may require.

IT consulting services

MetroAlert has the expertise to provide IT consulting services in support of your network infrastructure, wireless and remote access needs. These services facilitate the integration of your MetroAlert software products and your IT environment.

 

News and Announcements

Contacting MetroAlert in a power outage

Even if extreme weather has caused a power outage, customers can still contact MetroAlert. Our email and voice message systems will operate without electrical power. Email support@metroalert.com describing your needs or call 610-296-7450 or toll free 800-658-5716 and leave a detailed voicemail.

    Software FAQs

    Customers may log in to the Customer Area to find answers to Frequently Asked Questions on various topics. Also in the Customer Area are software updates to download and recorded webinars on current topics of interest. Coming soon: training videos

Login to Customer Area

    Product Literature

    Register to download product literature. In addition to an Overview of MetroAlert's comprehensive solution, there are brochures on the Records Management, Computer-Aided Dispatch, Resource Management, Information Sharing and Geographic Systems.

    Register Now