Technical Support for our police software customers
is provided by our Microsoft Certified Professionals

MetroAlert’s Technical Support Team provides expert technical services in support of our police software products.

Our industry-leading IT experts are Microsoft Certified Professionals (MCP), Microsoft Certified System Engineers (MCSE) and members of the Microsoft Developers Network (MSDN). Their technical expertise and thorough knowledge of our software ensure that 95% of all issues are resolved on the first call.

All support calls are documented in MetroAlert’s customer resource management system. In addition, we maintain a Customer Area on our website for quick access to self-help information.

Helpdesk support is available from 8:30 a.m. to 5 p.m., EST. 24/7 services are also available.

    Software FAQs

    Customers may log in to the Customer Area to find answers to Frequently Asked Questions on various topics. Also in the Customer Area are software updates to download and recorded webinars on current topics of interest. Coming soon: training videos

Login to Customer Area

    Product Literature

    Register to download product literature. In addition to an Overview of MetroAlert's comprehensive solution, there are brochures on the Records Management, Computer-Aided Dispatch, Resource Management, Information Sharing and Geographic Systems.

    Register Now