MetroAlert’s Technical Support Team provides expert technical services in support of our police software products.
Our industry-leading IT experts are Microsoft Certified Professionals (MCP), Microsoft Certified System Engineers (MCSE) and members of the Microsoft Developers Network (MSDN). Their technical expertise and thorough knowledge of our software ensure that 95% of all issues are resolved on the first call.
All support calls are documented in MetroAlert’s customer resource management system. In addition, we maintain a Customer Area on our website for quick access to self-help information.
Helpdesk support is available from 8:30 a.m. to 5 p.m., EST. 24/7 services are also available.